{"id":1493,"date":"2020-02-13T10:58:56","date_gmt":"2020-02-13T10:58:56","guid":{"rendered":"http:\/\/www.jigsaw-research.co.uk\/?p=1493"},"modified":"2026-03-25T08:04:14","modified_gmt":"2026-03-25T08:04:14","slug":"why-we-love-to-use-whatsapp-in-our-research","status":"publish","type":"post","link":"https:\/\/jigsaw-research.strat7.com\/us\/blog\/why-we-love-to-use-whatsapp-in-our-research\/","title":{"rendered":"Why we love to use WhatsApp in our research"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>5 core reasons to use our WhatsApp tool for your next research project<\/strong><\/h3>\n\n\n\n<p>In a world where people are increasingly addicted to staring at their smartphones \u2013 and I\u2019ll admit to being one of them \u2013 the research industry needs to follow their gaze. Jigsaw has become the first agency to be approved to develop automated WhatsApp research capabilities, enabling us to generate and collect media-rich, actionable insight via this popular app.<\/p>\n\n\n\n<p>Here are 5 reasons why we love to use WhatsApp in our research:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; It\u2019s a game-changer<\/strong><\/h4>\n\n\n\n<p>WhatsApp provides a solution that is mobile-friendly, quick, and familiar. Using a smartphone interface is particularly valuable when targeting younger cohorts. Millennials and Generation Z can be hard to reach, but they also happen to be the people who use WhatsApp the most in the UK \u2013 around 80% of them \u2013 making WhatsApp a game-changer in reaching these audiences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; It\u2019s easy to use<\/strong><\/h4>\n\n\n\n<p>WhatsApp overcomes two big barriers of research on a smartphone:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Barrier to research on a smartphone<\/strong><\/td><td><strong>WhatsApp solution<\/strong><\/td><\/tr><tr><td>Unreliable internet connection<\/td><td>WhatsApp works offline because it stores your message or media until you are connected to a reliable internet connection<\/td><\/tr><tr><td>Having to download a 3rd party app to take part<\/td><td>A large portion of the UK population already have WhatsApp downloaded on their phone and use it regularly \u2013 WhatsApp tops the app charts for number of downloads and active users (stats from 2019&nbsp;[1])<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>More importantly, people are familiar with the app, know how to use it, and are more likely to trust it over something unknown. When it comes to engagement with research activities, they are far more likely to engage (and engage regularly) with an app on their home-screen than with a \u2018research app\u2019 on the 4<sup>th<\/sup>&nbsp;screen of their phone.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; It\u2019s versatile<\/strong><\/h4>\n\n\n\n<p>We\u2019re constantly finding new uses for our WhatsApp tool.<\/p>\n\n\n\n<p>So far, we have used our WhatsApp offering as: an online qualitative tool for deep, longitudinal conversations; a way to reach lots of people quickly for \u2018qual at scale\u2019; where people upload photos and videos in real time for in-the-moment feedback.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; It\u2019s multimedia<\/strong><\/h4>\n\n\n\n<p>Sharing video, photo and voice content is one of the big strengths of WhatsApp. It adds a huge level of depth to people\u2019s answers and allows them to easily record and send content.&nbsp;Our platform Whycatcher automatically extracts the media from WhatsApp, attributes it to the relevant respondent and stores it ready for analysis through our portal.<\/p>\n\n\n\n<p>Using media created by respondents helps us better connect with them \u2013 a great photo or video can really bring a presentation to life. When we\u2019ve shared this content with our clients, they\u2019ve told us that it is extremely impactful to hear things straight from the horse\u2019s mouth.<\/p>\n\n\n\n<p>If you\u2019re feeling more experimental, you can also encourage respondents to use emojis in their answers, to better communicate the emotions they\u2019re feeling.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; It\u2019s integrated<\/strong><\/h4>\n\n\n\n<p>Best of all \u2013 for us as researchers at least \u2013 is that we\u2019ve linked WhatsApp with our Whycatcher platform. This means that we\u2019re able to manage everything through the platform, making set up, moderation and analysis easier, cheaper, and faster.<\/p>\n\n\n\n<p><a href=\"http:\/\/www.whycatcher.com\">Whycatcher Team<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>5 core reasons to use our WhatsApp tool for your next research project In a world where people are increasingly addicted to staring at their smartphones \u2013 and I\u2019ll admit to being one of them \u2013 the research industry needs to follow their gaze. Jigsaw has become the first agency to be approved to develop [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3174,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-1493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why we love to use WhatsApp in our research - Jigsaw Research<\/title>\n<meta name=\"description\" content=\"Find out why STRAT7 Jigsaw Research loves using WhatsApp in our research. 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